At ABCO we are obsessed with taking care of the customer, whether it's YOU the Agent or the Homeowner who often times is in a "panic mode." Our office staff is "On Point" ready with a friendly, empathetic voice that lets the caller know they are in good hands and have made a call to a PERSONABLE professional company.
We will communicate at every "point of contact" an attitude of compassionate concern for the insured's specific emergency needs. Whether the circumstances are Fire, Water, or Storm related damages, they can expect - and will receive - competent, caring action to be taken on their behalf. It is our earnest desire to be an extension of YOU the Agent who wrote their insurance coverage for such a time as this. We will be the "calm" in their storm.
Your insured will continue to experience this attitude when our employees arrive onsite and begin to evaluate and mitigate the damage. We will graciously and respectfully begin to take control of the situation while explaining what needs to be accomplished, in what order and why. We will always conduct ourselves in a manner that communicates "We are a guest in their HOME" or Office. They are not just another job or an interruption of our day/evening. In some situations, emotions can run high, so we MUST be the "calm" in their storm.
Often times we are more than willing to investigate a situation onsite to determine the cause and remedy for a particular situation even before there is a claim filed. It's not at all uncommon for us to determine the source of a roof leak and repair it for less than a deductible and negate the need for the property owner to even file a claim. We are also one of the few restoration companies that will quickly have a tree removed off a damaged roof, tarp and secure the area while waiting for the insurance adjuster to show up!
Those who work at ABCO RESTORATION are a cut above the rest. They have a compassion and a desire to "Serve People" while going the extra mile to exceed the customer's expectations.
Our mission statement is more than some great words, it speaks to the corporate culture that exist and is lived out 24/7, 365 days a year as we conduct ourselves in the market place.
Please visit our "TESTIMONIALS" page where we a have host of written reference letters that speak to how we conduct ourselves in a variety of situations with many different types of customers.