Our reference letters made us famous!
ABCO is a name you can trust, and our customers agree. We have received hundreds of letters, testimonials and heartfelt thanks from homeowners and business owners who came to us for help after disaster struck. Each and every one has commented on the friendly and professional service, and uncompromising results. Here are just a few stories from our many happy customers:
After a fire devastated Glenda G.'s home, she wrote, "My daughter and I were devastated by this tragedy. I had never imagined that we would end up with the beautiful home that we have now." Glenda says the friendly, no-pressure visit from our staff put her at ease right away. The process of rebuilding is always a little overwhelming, but Glenda felt reassured and confident from the very beginning. "There were many decisions to make and Johnny, Dave, and the sub-contractors were very helpful. They are very talented, hard working, and friendly. Everyone involved in the rebuilding took great care and pride in their job and my gorgeous home is testament to that." And when she was explaining the changes she wanted to be done, she explains, "The results were right on the mark; exactly as I had imagined but could not put into words, like they read my mind." She, her daughter, and even her cat "Fluff" are all thrilled with their home, and concludes by saying, "You and your employees know that you are not just rebuilding homes, you are rebuilding lives."
Homeowner Debra D. suffered a broken water pipe connection, which poured water throughout her entire home for five hours until she returned back and saw the damage. Our team came out that very evening to provide emergency service, and Debra says, "They were professional and knew exactly what needed to be done to prevent further damages." After the emergency was attended to, the restoration phase begun, and Debra couldn't have been more pleased. "The entire team provided me with courtesy and professional service to make sure that my home was better than before the painful event occurred." Having a company that she could trust was important to her, and she said, "I provided a key for my home which was left in an outside key box without any issues throughout the restoration process. I feel that this is a family business that can be trusted." She has used ABCO on several other occasions as well, including after a damaging hail storm caused additional damage to her home. "It has been an eventful year to say the least," she says, "but I would not have been able to get through these unfortunate events without the ABCO (family) staff."
Alyssa G.'s dishwasher flooded her kitchen, destroying her beautiful ceramic tile floor. Although she had several options, she went with ABCO right away. "The very same morning my husband and I first called ABCO," she writes, "Matt stopped by to assess the damage and let us know our options and how things would work assuming we decided to go through his company for our repairs. Although we had originally scheduled two consultations by other companies for later that week, we cancelled these appointments as soon as he left due to the great confidence he inspired in us." Alyssa says that her first impressions were correct, and she writes about Matt and Andy, "They were incredibly nice, considerate, and accommodating. They went out of their way to get the job done as quickly as possible due to the fact that we had family coming to stay in a couple of weeks." She was pleased that Matt took time to explain every step of the process and what to expect—and especially pleased that the paperwork was all taken care of. "Most importantly," she concludes, "the work that Matt and Andy did was beautifully done. They found a way to give us our choice of the best materials we could possibly get within our budget, and their workmanship was outstanding: careful and craftsmanly. . . . The end result is a beautiful kitchen."
We at ABCO have been privileged to receive so many wonderful letters from our residential customers over the years. There are far too many to include here, but we would like to share a few more excerpts from some of our favorites:
"As we began the process of determining the extent of the damage, and moved into reconstruction, you and your entire team never lost sight of how difficult and emotional the process was for us as we grieved for the home we had lost. For us, because the majority of the damage was due to smoke and water which eventually required everything to be removed down to floor joists and studs, we lost our home in layers (the crown molding, the plaster walls, the hardwood floors). Throughout every phase, you provided compassion, understanding and strength and encouraged us to see what our home would become. We wanted to ensure that we were able to retain the quality and character that we had loved about our home and you assured us that it could and would be done. . . . The addition is absolutely beautiful and exceeds our expectations!"
Kent and Thayer K.
"Dave was the first person I met. He primarily assessed the situation and made the decisions about repair and/or replacement. I believe Dave showed expertise in his field, but what really impressed me about him was his caring and empathetic response and attitude. I understand that our basement home, by comparison, was not nearly as badly damaged as some. Yet to us, it was a big loss and a difficult one because it was our home. Dave never minimized our feelings, but rather showed empathy. In a day when so few people really seem to give a darn about anything, his response was helpful, healing and refreshing.
"Fred and I want to thank you and all of your crew for the wonderful job you did restoring our home. We are very pleased with the outcome and we have received many compliments—most of the credit goes to you, Dave, John and Roger, and we gladly pass it on to all of you. Dave will be happy to know that the cabinets are a big hit with family and friends. Thank you all so much."
Fred and Helga P.
"Patty and I wish to take this time and thank you all for the excellent work done on our garage addition. Special thanks to John and Fredrico for the hours they labored to build a great addition to our home. We very much appreciate the promptness and courteous way both of them completed their work and the time they spent to engineer the job as we moved along. The finished product is wonderful and all of the neighbors have commented on how good it looks!
Randy and Patty W.
"Owen and I would like to thank all of you for the wonderful support we received upon my SOS call. You wasted no time in responding, and immediately went to work doing your best to save and preserve our belongings. The team that started the rescue was great, even though it took them working past quitting time they continued on without any complaining. Your office staff also attended to many pleasant phone calls trying to make things as convenient as possible for us. The workers did an excellent job not only with the re-construction, but with helping us make decisions that we had no knowledge of. We felt very at ease giving them a key to our home, they became a part of our family for weeks."
Owen and Blanche S.
"Thank you so much for the service your company gave me when I had a broken pipe in my kitchen and the resulting flooding of the carpets in 2 rooms. Matt and Bob went out of their way to help me. Matt called me often to be sure everything was alright and he stopped by to check on things. Bob seemed to be here whenever I needed someone. He moved some furniture back in the basement for me because I did strain my back trying to move things. He also fixed a closet door that the carpet people did not hang right. They both have a great personality, smiles and kindness. It was great to have them around during the time of a problem. I can't forget Michelle, she was very kind and cheerful, too."
"I consider May 5, 2013 to be one of the worst and yet best days of my life. That is the date my home suffered serious damage due to a fire. A good friend recommened ABCO to me and within an hour, on a Sunday no less, ABCO had gotten back to me. I remember meeting with them the next day to walk through the house; that morning I felt so lost and alone, but after meeting with ABCO I realized everything would be all right. Reflecting back on that day I've been thinking of why ABCO was the right choice for me." ... READ THE ENTIRE LETTER!
A long-time client, the Elkhart Housing Authority called on us after a fire at Rosedale High Rise. Concern over getting the residents back in their homes was paramount, and Steven R., Director of the Housing Authority, wrote in to say, "Again as in the past, the Elkhart Housing Authority is extremely glad we called on your company to get us through the cleanup and stabilization of our recent fire at Rosedale High Rise. Without the help of you and your crew we would have had residents without places to stay for an undetermined amount of time." In situations like this, we at ABCO need to go beyond simple repairs, to meet the very specific and personal needs of the individuals that were affected by the disaster. Steven continued, saying, "Words cannot express how much your efforts have affected the lives of our residents."
We at ABCO have been privileged to receive so many wonderful letters from our commercial customers over the years. There are far too many to include here, but we'd like to share a few more excerpts from some of our favorites:
"I wanted to express my gratitude and appreciation for ABCO, Inc. and your employees that worked on the big job of re-building my office. After the fire it was very difficult knowing what to expect for my future and for the future of the other employees in the office. It created a big sense of loss that I didn't think would ever go away as impacted as we all were, but throughout the process of getting our lives back together the friendly help of your staff really made the process more easy to deal with.
Scott S., Mercury Mortgage
"I am writing to express my pleasure with the job you and your staff did in getting our business cleaned and restored. As you know, it was important for us to get the job done as soon as possible to get back to business. Just as promised, you had the job done on schedule, allowing us to reopen our store only a few days later."
Lane T., Bermo Enterprises
"We want to thank you for the quality care you gave us. We called your company because of our desperate flooding situation and were given quick and caring attention. Matt, you and your staff went above and beyond the call of duty to help. Your professionalism and caring attention helped us make it through this trying time. We have already been recommending your services to others.
Dr. Brian and Stephanie T.
"This is the first time in my 35 years of being a State Farm customer that I am praising in writing, a person and his company for promptness, expertise and cooperation in a timely completion of my claim with State Farm. Bill Wallis, president of ABCO Inc. did his utmost to restore the rental property to "like condition" prior to the fire. . . . As you are well aware, the "re-hab" involved was more than expected and Mr. Wallis personally cooperated extensively."
Karl S., Karsch Properties Co.
"Thank you for the wonderful job you and your team did to "dry out" our building after our water damage. Your team was professional, thorough, and knowledgeable about the steps needed to dru things our and eliminate the smell. Throughout the process they were timely and kept everyone informed of next steps. Your company was truely a one stop shop for the clean up, dry out and ultimate repair of the damage. Please thank your entire team for a job well done."
Daniel O., Chase Bank
"When we called upon your services, you were there. Your promptness, professionalism and superior service allowed our residents to return to their homes within only a few days of this tragedy. This is an amazing task to perform. On behalf of the Elkhart Housing Authority, please accept our sincere appreciation for your generosity. Please also communicate our appreciation to all members of your staff that were instrumental in this process."
Board of Directors, Elkhart Housing Authority
"Early Saturday morning, September 4, 2004 (during the Labor Day holiday weekend) we had an extremely unfortunate event in our 46,000 sq. foot paint facility that resulted in major smoke damage."... ..."Not knowing who to contact, I opened the yellow pages and proceeded to start calling fire restoration companies. The first company didn't answer, the second couldn't come to even review our situation for days. The third called was ABCO, and I left a phone Message. I received a return call almost immediately from Bill Wallis, who was able to visit us on site within hours. The were able to respond immediately and had equipment and personnel on site to begin restoration within a few more hours.
Keven B., Newmar Corporation